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Frequently Asked Questions

  • WHY DO I NEED A PROFESSIONAL TO WRITE MY CV? CAN'T I DO THIS MYSELF USING AN ONLINE TEMPLATE?

    When applying for a job, everyone wants to present themselves in the best possible light. Your CV is your sales pitch, your voice on paper, and your only chance to make an impression that lands you an interview.

    Many people are too modest to ‘speak’ about their best qualities and feel uncomfortable selling themselves to a potential employer. Some people might have fantastic skills to do their job well, but lack the ability to articulate their capabilities using impactful language and correct grammar.

    It is important to understand your target audience and if you are applying for a role in another country, you may not be familiar with the CV requirements and/or best practices for particular professions in that country. The good news is that we have already gathered this market intelligence for you.

    Since your CV is a living document that evolves throughout your career, we believe that having a professionally written CV is an investment in your future. So come join the Lemonaide family, and let us give you the head start you need!

    Lemonaide clients around the globe can attest to their success after having their CV professionally written.

  • WHAT IS ATS (APPLICANT TRACKING SYSTEM)?

    An applicant tracking system (ATS) is a software application that enables the electronic handling of online job applications and recruitment tracking. Different versions of this popular software have been implemented on various online job search engines (e.g. SEEK) and on an enterprise or small business level, depending on the needs of the company.

    ATS is used to filter job applications automatically based on given criteria such as location, visa status, keywords, skills, former employers, years of experience, qualifications obtained, and more. By using a professional CV writer, you can ensure that your CV has been optimised for ATS, increasing your chances of success through automatic filtering.

  • CAN YOU REVIEW MY EXISTING CV?

    Yes, we offer a CV appraisal service for only NZD$10. Our panel of experts will provide you with a professional opinion, giving you honest and constructive feedback to improve your existing CV. We will respond with a detailed appraisal within 24-48 hours of receiving payment, and more than that, we will give you this MONEY BACK if you later decide to engage our services. Order your CV appraisal here.

  • HOW LONG WILL IT TAKE TO CREATE MY NEW CV?

    Customers are placed into a queue on a first come, first served basis. Our lead-time for final delivery can vary from 1 to 3 weeks, depending on the number of clients already in our queue. Please enquire before ordering if you are concerned about the delivery time of your order.

  • DO YOU OFFER AN EXPRESS DELIVERY SERVICE?

    If you have an impending deadline for a job application or require your CV urgently, please speak to us about the possibility of expediting your CV at an additional charge. This additional fee covers the administrative cost of reprioritising our queue and overtime hours required to speed up your delivery. We take your career seriously and at no time will we rush a CV at the risk of compromising quality, therefore expediting may not always be possible. Please enquire before ordering an expedited service.

  • HOW WILL YOU KNOW HOW TO STRUCTURE MY CV FOR MY SPECIFIC JOB/INDUSTRY?

    At Lemonaide we have assisted hundreds of clients from almost every industry. We are a highly experienced team of professional writers, well-versed in catering to the needs of student to executive level clients. We research every job type and ask the right questions to find out who you are, what you have achieved, and how you can add value to the kind of roles you will be applying for in your destination country.

  • HOW MUCH DO YOU CHARGE FOR YOUR SERVICES?

    Please refer to the detailed pricing and packaged options on our website. We have designed several options cater for your individual needs and budget. Pricing has been calculated on the estimated length of an average CV, the number of roles you’ve held in your working career, and whether you’re targeting an entry level, intermediate, or senior/executive role. We invest a lot of time and energy into each unique clients, and a great CV can take a professional writer anywhere from 3 to 10 hours to create.

  • DO YOU OFFER PARTNER/FAMILY DISCOUNTS?

    Yes! A 10% discount is applied when you order two or more of the same individual service as part of the same order (e.g. for yourself and your partner). We also offer a number of packaged deals that have been designed to provide best value-for-money. Packages are recommended for those who want to secure the best chance of success with a more comprehensive service.

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

    PayPal: We accept payment through PayPal's simple and secure online payment gateway. Best of all, we cover all bank charges on international payments so that you don't have to! Once we receive your order, we will create a PayPal invoice which you will receive via email. Simply click on the invoice link in the email you’ve received, and you will be directed to a page where payment can be made securely using your Visa/MasterCard debit/credit card just as you would for any other online purchase. Payment is received directly into the Lemonaide bank account and we will automatically be notified of your payment.

    Direct deposit: If you prefer to make payment via EFT (Electronic Funds Transfer), our bank details are available on your PayPal invoice.

    International clients: If you are unsure about the exchange rate, you can visit www.xe.com to convert your quote to your local currency at today’s exchange rate.

  • WHY AM I BEING CHARGED 15% GST?

    By law, payments made to us from a New Zealand bank account/credit card/EFTPOS will incur 15% GST additional. This will be added to your order total upon checkout when you select the country you are making payment from, and will be verified upon invoicing.

  • WHAT DO YOU NEED FROM ME TO GET STARTED?

    To get started, simply select the services you require from our website. Add them to your cart and submit your order. At this stage, you will be required to upload your CV. Our team will review your CV to ensure that the option/package you have selected is suitable for your needs. Once payment is received, we will send you a questionnaire and may follow this up with a telephone call or email if we require additional information. It is important to provide us with all relevant and requested information prior to work commencing on your CV. Once work has commenced on your documents, any addition of new information not supplied with the original CV and agreed to for inclusion, will be quoted for separately. You can read more about HOW WE WORK here.

  • CAN I MEET WITH YOU IN PERSON?

    Since we work with clients from all over the globe, our process has been designed to work remotely via telephone and email to provide a comprehensive service. If however you would like a personal consultation, our Principal CV Writer can be available to meet with you in Wellington, New Zealand for the price of an ad-hoc consultation.

  • HOW WILL I RECEIVE MY COMPLETED DOCUMENTS?

    Your CV is delivered electronically via email in both MS Word and PDF formats. Cover letters and other templates are delivered in MS Word only for quick and easy editing.

  • DO YOU GUARANTEE THE QUALITY OF YOUR WORK?

    Lemonaide aims for excellence and the quality of our work is guaranteed. Upon delivery, clients are provided the opportunity to review their documents and a round of revisions is always accommodated if required. If you are unhappy with your documents for any reason, we will strive to remedy any such matters until you are satisfied. Due to the nature of our work, refunds cannot be processed once documents have been delivered unless under unusual and/or exceptional circumstances and at the discretion of Lemonaide’s Directors.

    If you require changes to your documents based solely on the opinion of another service provider (CV writer/recruiter/immigration advisor) who is working as a professional in the country where you are seeking employment, these suggested changes must be provided to us in writing from the professional themselves. We will agree to make adjustments in cases where, in our professional opinion, the changes will not negatively affect your job search and where the quality of our work is not compromised as a result. Such changes cannot be guaranteed and will be made at the discretion of Lemonaide’s Directors.

  • I WOULD LIKE TO UPDATE MY CV THAT WAS DELIVERED & SIGNED OFF. HOW DOES THIS WORK?

    After acceptance and sign-off of your documents, any updates or changes will be quoted for separately. Depending on the nature of the changes required, this may be delivered at no charge at the discretion of Lemonaide’s Directors. ​

    Documents will be considered signed-off should no response be received from the client 14 business days after first delivery. 

    All required information must be provided prior to work commencing on your CV. Once delivered and signed-off, new information that you wish to include and which was not previously supplied to us at the start of the writing process will be quoted for separately. 

    In most cases your CV will be written to target a particular role. If you have a broad skill set and you would like to adjust your CV to target a different role at a later stage, modifications may be required to parts of your CV and will incur additional costs.

  • ARE YOU A RECRUITER?

    Lemonaide is a professional career-services company based in New Zealand offering a range of services. While we provide the tools that you require to find work in New Zealand, we cannot secure interviews on your behalf. Our assistance comes in the form of our supporting services such as professional migrant CVs, cover letters and LinkedIn profiles; as well as job search coaching and advice. Please read our terms of service carefully when placing your order where our recruitment/job placement policy is clearly outlined.

    Lemonaide's Director and Head CV Writer is a certified Recruitment Consultant and an Accredited Professional Recruiter with the RCSA (Recruitment & Staffing Association of New Zealand and Australia). 

    Read more about the team here

  • ARE YOU A LICENSED IMMIGRATION AGENT?

    Lemonaide is a specialist career services provider, and we have partnered with a licensed immigration agent who can conduct a free assessment on your eligibility to work and live in New Zealand. Speaking to a licensed agent is the best place to start if you are just starting out on your emigration journey.

    Once the assessment is complete and you are ready to investigate the New Zealand job market, we can then provide you with a range of services to assist you in securing employment, which is most often the biggest hurdle to overcome in making your emigration journey successful.

    If you are interested in receiving a free assessment from our licensed immigration partner, please go to our consulting services to request yours.

    Disclaimer: Lemonaide Limited, its Directors and employees do not act as licensed immigration agents. We do not offer immigration advice and any information provided to you by Lemonaide verbally and/or in writing should not be construed as immigration advice. Lemonaide Limited strongly recommends using a licensed immigration agent for all immigration and visa related enquiries, alternatively you are encouraged to consult the official New Zealand immigration website: www.immigration.govt.nz or contact them on https://www.immigration.govt.nz/contact

  • CAN YOU SEND ME SAMPLES OF YOUR WORK?

    At Lemonaide, our clients privacy is our first priority. Due to the confidential nature of our work and for protection from plagiarism, we cannot distribute samples of our work. Please refer to our copyright notice for further information.

  • CAN I SHARE MY CV WITH A FRIEND OR FAMILY MEMBER? (COPYRIGHT & PLAGIARISM)

    All documents and templates delivered to you are copyrighted by Lemonaide Limited. By purchasing any Lemonaide service, you agree not to share or distribute your documents for the purposes of reuse by a friend, family member or any other individual by any means (hard or digital copy via hand, email, web, or by copying and pasting content to social media) as this has the potential to both jeopardise your personal job search and infringe on global copyright laws. Lemonaide Limited reserves the right to take legal action against any individual or service provider who uses copyrighted materials for resale, or free distribution for reuse by others.

  • HOW SECURE IS MY CONFIDENTIAL INFORMATION (LINKEDIN SECURITY & ACCESS PERMISSION)

    When purchasing a LinkedIn profile update, you agree to grant the members of Lemonaide Limited full access to your LinkedIn account by providing us with your account username and password. These details are not shared with any third party and are used for the sole purpose of updating your LinkedIn profile on a once-off basis. Once this service has been delivered we strongly recommend that you change your password to maintain the security of your account. You hereby release Lemonaide Limited from any liability in the event that your agreement with LinkedIn terms and conditions is compromised in any way.

    Your information is treated with the highest levels of confidentiality and is not shared with any third party whatsoever, except where you have opted to allow Lemonaide to share your information with recruiters for the sole purpose of assisting your job search efforts.