Customers are placed into a queue on a first come, first served basis. Our lead-time for final delivery can vary from 1 to 3 weeks, depending on the number of clients already in our queue. Please enquire before ordering if you are concerned about the delivery time of your order.
If you have an impending deadline for a job application or require your CV urgently, please speak to us about the possibility of expediting your CV at an additional charge. This additional fee covers the administrative cost of reprioritising our queue and overtime hours required to speed up your delivery. We take your career seriously and at no time will we rush a CV at the risk of compromising quality, therefore expediting may not always be possible. Please enquire before ordering an expedited service.
A 10% discount is applied to the second and subsequent items, when you order two or more of the identical service/package as part of the same order (e.g. for yourself and your partner). We offer a number of packaged deals that have been designed to provide best value-for-money. Packages are recommended for those who want to secure the best chance of success with a more comprehensive service.
Your CV is delivered electronically via email in both MS Word and PDF formats. Cover letters and other templates are delivered in MS Word only.
Lemonaide aims for excellence and the quality of our work is guaranteed. Upon delivery, clients are provided the opportunity to review their documents and a round of revisions is always accommodated if required. If you are unhappy with your documents for any reason, we will strive to remedy any such matters until you are satisfied. Due to the nature of our work, refunds cannot be processed once documents have been delivered unless under unusual and/or exceptional circumstances and at the discretion of Lemonaide’s Directors.
If you require changes to your documents based solely on the opinion of another service provider (CV writer/recruiter/immigration advisor) who is working as a professional in the country where you are seeking employment, these suggested changes must be provided to us in writing from the professional themselves. We will agree to make adjustments in cases where, in our professional opinion, the changes will not negatively affect your job search and where the quality of our work is not compromised as a result. Such changes cannot be guaranteed and will be made at the discretion of Lemonaide’s Directors.
After acceptance and sign-off of your documents, any updates or changes will be quoted for separately. Depending on the nature of the changes required, this may be delivered at no charge at the discretion of Lemonaid’s Directors. Documents will be considered signed-off should no response be received from the client 14 business days after first delivery. All required information must be provided prior to work commencing on your CV. Once delivered and signed-off, new information that you wish to include and which was not previously supplied to us at the start of the writing process will be quoted for separately. In most cases your CV will be written to target a particular role. If you have a broad skill set and you would like to adjust your CV to target a different role at a later stage, modifications may be required to parts of your CV and will incur additional costs.
RECRUITMENT AND JOB PLACEMENT POLICY:
Lemonaide does not guarantee job placement nor do we accept fees from clients for job placement. Unless you have opted out of this option, by purchasing any service from Lemonaide, you are providing consent for Lemonaide to share your CV and/or LinkedIn profile with recruiters in the country where you are seeking employment. In this way, Lemonaide aims to assist your job search efforts and you may be contacted directly by the recruiter themselves.
LINKEDIN SECURITY & ACCESS PERMISSION:
When purchasing a LinkedIn profile update, you agree to grant the members of Lemonaide Limited full access to your LinkedIn account by providing us with your account username and password. These details are not shared with any third party and are used for the sole purpose of updating your LinkedIn profile on a once-off basis. Once this service has been delivered we strongly recommend that you change your password to maintain the security of your account. You hereby release Lemonaide Limited from any liability in the event that your agreement with LinkedIn terms and conditions is compromised in any way.
All documents and templates delivered to you are copyrighted by Lemonaide Limited. By purchasing any Lemonaide service, you agree not to share or distribute your documents for the purposes of reuse by a friend, family member or any other individual by any means (hard or digital copy via hand, email, web, or by copying and pasting content to social media) as this has the potential to both jeopardise your personal job search and infringe on global copyright laws. Lemonaide Limited reserves the right to take legal action against any individual or service provider who uses copyrighted materials for resale, or free distribution for reuse by others.
CONFIDENTIALITY & INFORMATION SECURITY:
At Lemonaide, our clients privacy is our first priority. Due to the confidential nature of our work and for protection from plagiarism, we do not distribute samples of our work. All CVs, cover letters, questionnaires and client information is stored on a secure server with strict security policies. Your information is treated with the highest levels of confidentiality and is not shared with any third party whatsoever, except where you have opted to allow Lemonaide to share your information with recruiters for the sole purpose of assisting your job search efforts.
Lemonaide Limited reserves the right to change/update their pricing at any time.
Lemonaide Limited, its Directors and employees do not act as licensed immigration agents. We do not offer immigration advice and any information provided to you by Lemonaide verbally and/or in writing should not be construed as immigration advice. Lemonaide Limited strongly recommends using a licensed immigration agent for all immigration and visa related enquiries, alternatively you are encouraged to consult the official New Zealand immigration website: www.immigration.govt.nz or contact them on www.immigration.govt.nz/contact